Record Bank is member of ING Group. They have installed IRIS solutions to optimize the processing of more than 100 mortgage applications every day. Each application is a file containing various folders, which again contains various document types such as payslips, id card copies, warranty certificates, etc. (each file can contain up to 10 folders and 70 document types). The IRIS solutions ensures that these documents are classified, indexed and validated; can be retrieved easily; and that compliance rules are obeyed.
“Thanks to the electronic process we are able to process cases much faster. Secondly, the documents are immediately available for both the intermediary, who is able to access them, and internal staff. And thirdly, the documents or files no longer get lost.”
– Ivan Demuyck, Senior Manager F.O. Credits, Record Bank